Service Mastery Blueprint: Turning Great Service Into Smart Sales
Class types
Training Delivery Format
Face to Face / Virtual
HRD Corp Claimable Course
Class types
About this course
This two-day programme is designed to equip participants with the knowledge and skills to strengthen customer relationships, improve service delivery and strategically identify upselling opportunities. By understanding the psychology of customer loyalty and mastering communication techniques, participants will learn how to turn exceptional service into sustainable business growth.
This course is HRD Corp (HRDC / HRDF) claimable.
Training date
- 1 & 2 October 2025
- 5 & 6 November 2025
- 3 & 4 December 2025
Who should attend?
This course is ideal for:
- Frontliners
- Service Executives
- Sales Support Teams
Learning outcomes
By the end of the workshop, participants will be able to:
- Understand the importance of customer retention in long-term business success.
- Apply service excellence principles to build trust and loyalty.
- Recognise and act on upselling and cross-selling opportunities.
- Manage difficult customer interactions with professionalism and empathy.
- Create value-driven customer conversations that support retention and revenue growth.
Program duration
- 2 Days (14 Hours Total)
- Day 1 – Foundations of Service Excellence & Customer Connection
- Day 2 – Transforming Service into Sustainable Sales Growth
Course content
Day 1: Foundations of Service Excellence & Customer Connection
- Module 1: The Power of Service in Customer Retention
- Module 2: Building Rapport Through Customer-Centric Service
- Module 3: Communication Excellence in Frontline Interactions
Day 2: Transforming Service into Sustainable Sales Growth
- Module 4: Upselling Through Service: Mindset and Techniques
- Module 5: Handling Difficult Situations and Objections
- Module 6: Customer Retention Action Plan
Certification
Participants will receive a Richworks Corporate Training Certificate of Completion for Service Mastery Blueprint: Turning Great Service Into Smart Sales upon successfully completing the session.