Customer Service Excellence: Becoming a Service Champion
Program Overview
Customer Service Excellence: Becoming a Service Champion is a practical and people-centric public training programme designed to elevate service professionals from task executors to true service champions.
In an era where customer experience defines brand reputation, this workshop equips participants with the right mindset, communication skills, and service behaviours to consistently deliver positive and memorable customer interactions. The programme focuses on transforming everyday service moments into opportunities to build trust, loyalty, and long-term relationships.
Participants gain practical tools to handle real customer situations with confidence whether dealing with routine enquiries, emotional customers, or challenging service scenarios.
Key Learning Outcomes
- Understand the mindset and behaviours of a true Customer Service Champion
- Demonstrate empathy, active listening, and effective problem-solving in service delivery
- Apply proven communication techniques to build rapport and customer trust
- Create memorable customer experiences that drive loyalty and advocacy
- Handle customer complaints and difficult situations professionally and confidently
Programme Experience
The two-day programme was delivered through an interactive and experiential learning approach. Participants engaged in guided discussions, role-plays, real-life service scenarios, and facilitator-led reflections to ensure strong understanding and behavioural application.
The workshop created a safe and engaging environment for participants to practise service skills, receive feedback, and refine their approach helping them respond more effectively in real customer interactions
Discover the Experience
Why Organisations Choose Richworks Corporate Training
Richworks Corporate Training delivers HRD Corp claimable programmes that focus on practical learning, regulatory clarity, and measurable workplace impact. Our training is designed to support organisations in developing competent, confident, and compliant teams guided by experienced facilitators with real industry exposure.
