HR For Non-Hr Managers: Managing People With Confidence And Clarity
Program Overview
The HR for Non-HR Managers: Managing People with Confidence and Clarity programme was successfully conducted on 13–14 April 2026 at the SACC (Shah Alam Convention Centre). Facilitated by expert trainer Selvendran, this two-day practical workshop brought together line managers, department heads, and technical leaders who are responsible for managing people but may not have a formal HR background.
The programme was designed to demystify HR processes and empower managers to take ownership of their team’s performance. The training moved beyond administrative tasks, focusing on the strategic role a manager plays in supporting organizational policies and best practices. By working through real workplace scenarios, participants gained the tools and confidence to handle sensitive people matters professionally, ensuring they can lead their teams effectively without needing to be HR specialists.
Key Learning Outcomes
- Understand the manager’s role in aligning HR practices with business performance.
- Conduct performance evaluations and development conversations with technical confidence.
- Manage workplace conflicts and sensitive people issues fairly and professionally.
- Support employee lifecycles, from effective onboarding and probation check-ins to long-term engagement.
- Balance team performance with the developmental needs of individual employees.
- Collaborate effectively with HR, knowing exactly when to handle issues directly and when to escalate.
Programme Experience
Delivered in a highly interactive and structured environment, the programme allowed managers to practice high-stakes conversations and conflict-resolution techniques in a safe, guided setting.
Day 1 focused on HR Fundamentals Every Manager Must Know. Participants explored the clear distinction between manager responsibilities and HR responsibilities, learning how to set expectations and monitor performance without feeling overwhelmed by paperwork. A major highlight was the module on Managing Difficult Conversations, where managers practiced giving constructive feedback and communicating with empathy while maintaining professional standards.
Day 2 transitioned into Applied People Management Skills. The focus shifted to identifying workplace conflict early and addressing issues before they escalate. Participants explored the nuance between performance and potential, learning how to avoid biases when making decisions about their team.
The programme concluded with a deep dive into Motivating and Developing Teams, where leaders practiced aligning individual goals with organizational objectives. Participants left the SACC with a practical toolkit for documentation and communication, ready to lead their people with newfound clarity and professional authority.
Discover the Experience
Participant Review
Why Organisations Choose Richworks Corporate Training
Richworks Corporate Training delivers HRD Corp claimable programmes that focus on practical learning, regulatory clarity, and measurable workplace impact. Our training is designed to support organisations in developing competent, confident, and compliant teams guided by experienced facilitators with real industry exposure.
