Confident Collections: Mastering Credit Control Communication & Process (In-house)
Empowering JKS Biomedical Sdn. Bhd. with Mr. Shanizam Shamsuri to master confident credit control, streamline debt recovery workflows, and protect company cash flow.
9 – 10 December 2025
Program Overview
The Confident Collections: Mastering Credit Control Communication & Process masterclass was successfully conducted on 13 August 2026 as an exclusive 1-day in-house corporate program at the office of JKS Biomedical Sdn. Bhd. Facilitated by the highly seasoned credit control and collection communication expert Mr. Shanizam Shamsuri, this practical masterclass was specifically tailored to help the organization’s administrative, finance, and support teams master professional debt recovery while preserving valuable client relationships.
In the biomedical and corporate sectors, credit control responsibilities frequently fall on administrative personnel who may not have formal training in debt collection. This often creates hesitation during follow-up calls, unorganized tracking systems, and inefficiencies that waste productive office hours. Designed to transform passive “money chasing” into strategic account management, this intensive program equipped JKS Biomedical’s team with step-by-step frameworks, professional call scripts, and negotiation tactics to secure timely payments and strengthen company cash flow without disrupting daily operations.
Key Learning Outcomes
- Communicate with authority and poise during collection calls using structured conversation flows, active listening, and persuasive phrasing.
- Implement a structured end-to-end credit control process, establishing systematic follow-up milestones before, on, and after payment due dates.
- Overcome customer delays, excuses, and defensive objections through calm negotiation and clear payment commitment agreements.
- Organize debtor tracking systems efficiently, prioritizing high-risk accounts and optimizing time management between administrative and collection duties.
- Shift mindsets from aggressive chasing to professional account management, enforcing firm payment discipline while protecting ongoing customer goodwill.
- Draft a personal credit control action plan to streamline payment recovery workflows immediately within their organization.
Programme Experience
The atmosphere at the JKS Biomedical office was highly engaging, hands-on, and focused on real-world application. Bringing together Administrative Executives, Accounts Support Staff, Billing Personnel, and Customer Service Officers, the session provided a practical environment to solve everyday payment follow-up hurdles.
Mr. Shanizam Shamsuri initiated the morning modules by unpacking Credit Control Basics & Structured Processes. Participants evaluated the direct impact of debt collection on overall business cash flow and reviewed best practices for structuring phone communications. The room quickly shifted into an active workshop space during the Call Script & Communication Practice activity, where attendees created customized scripts to open, steer, and close collection calls with professional confidence.
The afternoon session reached peak participation during the Handling Difficult Situations & Practical Simulations modules. Under Mr. Shanizam’s direct coaching, participants engaged in realistic role-play scenarios practicing how to handle difficult debtors, de-escalate emotional pushback, and secure firm payment dates. The masterclass concluded with a full end-to-end case simulation and actionable feedback, leaving the JKS Biomedical team fully aligned, deeply confident, and equipped to run an efficient, highly effective credit control system.
Why Organisations Choose Richworks Corporate Training
Richworks Corporate Training delivers HRD Corp claimable programmes that focus on practical learning, regulatory clarity, and measurable workplace impact. Our training is designed to support organisations in developing competent, confident, and compliant teams guided by experienced facilitators with real industry exposure.
